Computer Tech Support at MSN really ARE imbecils

The frustration continues. especially knowing that I did NOT get all the e cards that b. sent me ;)

So I was told 12 hours for the server outage due to maintenance on Friday. Today it is 24 hours.

Did you know that the tech support people are not very often people who actually know ANYTHING about computer tech stuff?

IT'S TRUE!! They read a script!

They also ask you repeatedly "if there is anything more they can help you with?" Uh, well . . . IF you had helped me in the first place, maybe, but with that not being the case then . . .well . . . you could actually help me in the first place.

When you are quiet the little dude on the other end of the line says, "uh, maam?" I reply, "yes."

Silence

I'm guessing all my questions have left him dumbfounded. Most of the callers are nice and just accept what they say.

Well, I ask questions back. The kind like, "Is that from the script? Cause you are the third or fourth person to use those exact words with me. It sounds like a script to me."

They repeatedly tell me that Hotmail only has email support. They read a script, too. I sent them all the information about what I had done, tried, and what error messages I got AND they send me back emails- one per day- asking for the very information that is in the emails that they are answering.

We could all be tech people. We just have to pick the right script to go with what ever thing the people click on. We don't actually have to know anything.

Okay, that was mean. Sorry.

The other point of view- no, not the tech guy's

Hubs is watching me as I talk with the tech guy. He wants to get a video camera, but doesn't know where to look. That is my department.

He is laughing. Quietly. Most of the time. Occasionally a loud laugh escapes his well controlled lips. (Mmmm, his lips . . . . . . . .) Sorry, I am back.

When I end the call, Hubs lets me know that he is thoroughly enjoying himself. He has never seen anything so humoring. In his mind he is picturing the guy on the other end and my confounding him with questions and big words.

I did not cry today. I was very directive and very firm. I had control of the conversation.
Guess sleeping does help.

Well I'm so glad I could provide him with a laugh. Seeing him talk about it makes me laugh.

He is a good therapist- at least in the way he retells his version of what he saw.

Blogging in good therapy, too. Oh, and I actually told the little guy yesterday that I would be blogging about this. Maybe others would read it and agree and decide to NOT use hotmail.

When I had Qwest, I at least had good customer support when I called.

I'm off to go shopping. For groceries.

Besides I've a gmail that I've changed my link on my side bar to. Need to contact me? Use that one.